All plug-in owners get a concierge who they can call for information on trained mechanics/electricians, where to charge, vehicle operating questions

Solution Details:

Pain Point:  Who will service my plug-in?

General Implementation Strategy:  Make plug-in mobility service better than existing ICE service

Primary Actors:  Third Party Connector

Other solutions to this pain point:

• Provide consumers with access to a 'user support' house call service
• Support public school access to plug-in related studies
• Maximize the production of clean tech engineers, scientists and business leaders
• Train mechanics and maintenance technicians
• Utility driven consumer education and communication
• Invest in technical education and worker transition assistance for plug-in service people

Other solutions that fall into this general strategy:

• Train mechanics and maintenance technicians
• Utility driven consumer education and communication
• Provide consumers with access to a 'user support' house call service
• Invest in technical education and worker transition assistance for plug-in service people
• Support public school access to plug-in related studies
• Maximize the production of clean tech engineers, scientists and business leaders

Other solutions for this primary actor:

• Minimize transaction costs by encouraging third-party businesses to manage the transaction cost affiliated with charging
• Corporate sponsor provides free life-time charging for x consumers
• Enable V1G or V2G on utility system

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